Refund policy
1. Refund policy
The 90-Day Protocol guarantee
Turrigen is meant to be taken every day for 90 days. If you complete the 90-Day Protocol and decide it was not for you, we will refund the price of your protocol. Here is how it works.
Who it covers. The guarantee applies to your first 90-Day Protocol purchase, either the three-bottle pack or a single bottle followed by the two-bottle continuation, shipped to a US address.
What "complete" means. You took one capsule daily for 90 days and answered the check-in emails we send at days 7, 14, 30, 60 and 87. The check-ins take one tap, and they are how we know the protocol was actually used. If you took Turrigen faithfully but missed some check-ins, write to and tell us in your own words how you used it. We will make a fair call.
When to ask. Between day 90 and day 120 after your first bottle was delivered. Write to from the email on your order and include your order number. You do not need to send anything back.
What you get back. The amount you paid for the protocol, to the original payment method, within 10 business days of our reply. Shipping charges, where any applied, are not refunded. One guarantee refund per household.
Damaged, wrong or missing items. This is separate from the guarantee and has no conditions: write to within 14 days of delivery with a photo and we will replace or refund.
Subscriptions. If you are on a subscription, you can cancel any time before your next shipment from your account page or by writing to us. The guarantee above still applies to your first protocol.
Turrigen Therapeutics LLC, 1550 Larimer St, Ste 128, Denver CO 80202.